Refund Policy

At Pawsitive Ambiance, each candle and wax melt is handcrafted with care, and we want you to love your purchase. If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and details, and we’ll make it right.

Due to the nature of our products, we’re unable to accept returns or exchanges on used candles or melts. However, your satisfaction matters deeply to us—please reach out to pawsitiveambiance@gmail.com so we can help find a solution.